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Public workforce

Public Service MIS

One trusted record of the public workforce, from appointment to retirement. Ministries keep a firm grip on headcount and the wage bill.

When the establishment list, the personnel files and the payroll disagree, the wage bill becomes an estimate rather than a number. This platform holds one record of each officer from appointment to retirement, tied to an approved establishment, so headcount and cost can be answered the same way twice.

What it covers

  • Approved establishment by ministry, department and post, with vacancy and over-establishment control
  • Personnel records covering appointment, confirmation, transfer, promotion, discipline and exit
  • Leave administration and performance appraisal against agreed objectives
  • Payroll interface that reconciles paid staff against the establishment every cycle
  • Training, qualification and succession records held against the officer
  • Workforce reporting by cadre, grade, age profile and attrition
  • Role-based access so ministries see their own staff and central agencies see the whole

From configuration to live operation

  1. 1

    Discover

    Processes and laws

  2. 2

    Configure

    Workflows and roles

  3. 3

    Integrate

    Data and APIs

  4. 4

    Train

    Users and admins

  5. 5

    Support

    Helpdesk and SLAs

What every platform shares

  • Configurable by design

    Workflows, forms, roles and approval levels are set up to match your rules. Nothing is hard-coded.

  • Secure and auditable

    Role-based access, strong authentication, encryption and full audit trails, aligned with ISO/IEC 27001.

  • Built to integrate

    Open APIs connect each platform to the finance, tax, payment and identity systems you already run.

  • Hosted your way

    Government data centre, private cloud or hybrid, with data protection and residency rules respected.

  • Multilingual and mobile

    Interfaces in official and local languages that work as well on a phone as on a desktop.

  • Insight built in

    Dashboards and reports for managers, regulators and oversight bodies, drawn from live data.

Other platforms

Ready to move? Twende.

Tell us where your organisation is trying to go. We will respond within two business days with a clear view on how we can help, or an honest answer if we are not the right fit.