Trade facilitation
National Single Window
One entry point for traders and border agencies. Documents are lodged once, each agency handles its part, and customs and payments are connected from day one.
- Single submission
- Permits and certificates
- Customs link
- e-Payments
- Trade analytics
A consignment can touch a dozen agencies before it clears, and traders usually carry the same documents to each of them. A single window ends that: the trader lodges once, every agency works its own part of the file in parallel, and customs and payment are wired in from the start rather than bolted on later.
What it covers
- One submission, routed automatically to every agency with a role in the consignment
- Permits, licences and certificates issued and verified electronically
- Direct link to the customs management system, so declarations and approvals stay in step
- Electronic payment of fees, levies and duties, with reconciliation back to each agency
- Agency workspaces with their own queues, checklists and service standards
- Trader portal showing exactly where a file sits and who holds it
- Trade analytics on volumes, clearance times and bottlenecks by agency and corridor
From configuration to live operation
- 1
Discover
Processes and laws
- 2
Configure
Workflows and roles
- 3
Integrate
Data and APIs
- 4
Train
Users and admins
- 5
Support
Helpdesk and SLAs
What every platform shares
Configurable by design
Workflows, forms, roles and approval levels are set up to match your rules. Nothing is hard-coded.
Secure and auditable
Role-based access, strong authentication, encryption and full audit trails, aligned with ISO/IEC 27001.
Built to integrate
Open APIs connect each platform to the finance, tax, payment and identity systems you already run.
Hosted your way
Government data centre, private cloud or hybrid, with data protection and residency rules respected.
Multilingual and mobile
Interfaces in official and local languages that work as well on a phone as on a desktop.
Insight built in
Dashboards and reports for managers, regulators and oversight bodies, drawn from live data.
Other platforms
- Public procurement
e-Government Procurement
The whole procurement cycle on one open portal, from the annual plan to the signed contract. Regulators, bidders and funders all see the same record.
Explore - Public workforce
Public Service MIS
One trusted record of the public workforce, from appointment to retirement. Ministries keep a firm grip on headcount and the wage bill.
Explore - Grading and pay
Job Evaluation MIS
Every job is scored against the agreed factor plan. Grading and pay analysis follow, with an audit trail behind each result.
Explore
Ready to move? Twende.
Tell us where your organisation is trying to go. We will respond within two business days with a clear view on how we can help, or an honest answer if we are not the right fit.